This page details the government policy updates at the start of COVID-19. If new information is released relevant to our customers and clients this page will be updated.

Tenants

09 April Update (6:54pm)

Queensland Government Residential Rental Hub

You can now access the Queensland Government Residential Rental Hub, a central point where you can find information and support on the COVID-19 changes affecting renting in Queensland. There is a specific section for renters.

02 April Update (6:54am)

Rent Assistance From Queensland Government

Queensland Treasurer Jackie Trad has announced the state government had set up a grant program that offers an emergency rental assistance payment of up to $500 a week, for up to four weeks, during a live Q&A streamed on Facebook. You can apply for a COVID-19 Rental Grant online

Apply For a COVID-19 Rental Grant

25 March Update (6:08pm)

Office Closed To The Public

Effective 3:00PM, Thursday 26 March, our office will be closed to the public until further notice. All team members continue to work on a remote status. Should you need to contact us, please call 07 3397 5166 or contact our office and one of our team members will be in touch with you as soon as possible.

25 March Update (6:08am)

Rent Assistance

At a press conference last night Prime Minister Scott Morrison advised information will be forthcoming on Wednesday evening, 25 March 2020 regarding an assistance package for tenants facing hardship.

(Update 26 March 11:08am). Mr Morrison confirmed no information is expected in relation to tenancies until 27 March. We will wait patiently.

If you are experiencing financial difficulties with rent payments please contact our office as soon as possible to enable us to forward information to the lessor for consideration.

23 March Update (8:32am)

Routine Inspections

To assist with social distancing recommendations we have made the decision not to proceed with routine inspections. All future inspections are now cancelled. We would ask all occupants to be mindful of maintenance requirements and to continue to log requests here.

21 March Update (4:32pm)

Rent Assistance

An announcement by Prime Minister Scott Morrison today has suggested tenants facing hardship will receive assistance. More detail is expected on Tuesday, 24 March. If you are expecting difficulties with rent payments please contact our office as soon as possible to enable us to forward information to the lessor.

“States also agreed today, and further work will be done on this, are working to identify how relief can be provided for tenants in both commercial tenancies and residential tenancies to ensure that in hardship conditions there will be relief that will be available and ensuring the tenancy legislation is protecting those tenants over the next six months at least. That work will be done by states and territories as it is a state and territory matter, and that work will be led by Western Australia, together with New South Wales, working with all the other states and territories to bring back some model rules that can be applied in hardship cases. So understanding what the trigger might be and how in those circumstances that tenants would be able to maintain their tenancies. Now I know that will mean something for landlords, just as the decision taken today means something for banks, just like the decisions we have already taken as a Commonwealth Government means things for our balance sheets and as a people for the Commonwealth Government as it does for the states. It will also mean something for those, who sadly, might be stood down from their employment and have to look at their annual leave arrangements and sick leave arrangements. All Australians are going to be making sacrifices obviously, in the months ahead, and everyone does have that role to play and that will include landlords, at the end of the day for people who are enduring real hardship.” Scott Morrison

Property Maintenance

Contractors are still operating as of today, however, this situation could change. Please be aware there may be a delay in actioning maintenance, with emergency maintenance prioritised. It is, however, important that repairs continue to be logged as soon as practical to ensure no liability to you as a tenant for failing to notify the lessor in a timely manner. You can log maintenance requests here.

Landlords

09 April Update (6:54pm)

Queensland Government Residential Rental Hub

You can now access the Queensland Government Residential Rental Hub, a central point where you can find information and support on the COVID-19 changes affecting renting in Queensland. There is a specific section for property owners.

27 March Update (10:15am)

Landlord Insurance
We’re seeking clarification regarding how a policy will respond in these times. We will add links here as information is presented.

EBM Rent Cover https://www.rentcover.com.au/info-centre/coronavirus-faqs

25 March Update (6:15am)

Open House Inspections Not Permitted
Prime Minister Scott Morrison lat night announced new restrictions on social gatherings including the abolishment of “open house” inspections for real estate. We understand this will be exremely worrying for investment property owners, particularly those with properties currently available for rent.

For now privately confirmed inspections continue at our office. We have a robust online booking system that will enable us to faciliate inspections whilst maintaining safe social distancing practices.

Understandably, we are having difficulties accessing some currently occupied properties for inspections. In these instances we will advise property owners and seek instructions.

www.propertyobserver.com.au
www.realestate.com.au/news/auctions-and-open-for-inspections-banned-under-sweeping-coronavirus-restrictions/

22 March Update (10:52pm)

Remote Work Plan – Finanical Processing
All property owners should be assured we have in place a rigid process to ensure all financial processing including rent disbursements will occur to our normal schedule. In the event of a forced closure of our office we will have a number of team members available to work remotely.

21 March Update (4:52pm)

Rent Reductions Or Payment Plans
If a tenant of Jeff Jones is requesting any change to the tenancy agreement or offering a payment plan we will ask for the request to be put in writing.
Once received we will discuss the request with the property owner and advise of any obligations under the Residential Tenancies Act (which remain unchanged) and considerations regarding future landlord insurance claims.
Property Maintenance

Contractors are still operating as of today, however, this situation could change. Please be aware there may be a delay in actioning maintenance, with emergency maintenance prioritised.