Jeff Jones Real Estate (“JJRE”, “we”, “us”) is committed to respecting your right to privacy and protecting your personal information across all areas of our business, including property management, sales, marketing, tenancy applications, training, recruitment, and professional services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable, as well as relevant State legislation such as Queensland tenancy laws.

This Privacy Policy explains how we collect, hold, use, and disclose your personal information, and how we safeguard your privacy.

1. Purpose

This policy is intended to:

• Provide a clear understanding of the personal information we collect and hold;

• Explain how and when we collect, use, disclose, store, and destroy personal information;

• Inform you of your rights to access or correct your personal information;

• Explain how to lodge a privacy complaint and how we will respond;

• Clarify circumstances in which we may disclose personal information to overseas recipients.

2. What is Personal Information?

“Personal information” means any information or opinion about an identified individual or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in material form.

“Sensitive information” includes information or opinions about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, health information, biometric data, or genetic data.

3. Collection of Personal Information

We collect personal information when reasonably necessary for our business functions or activities. This includes:

• Facilitating tenancy applications and managing rental properties;

• Real estate sales and appraisals;

• Customer and member services;

• Recruitment and employment;

• Handling enquiries and complaints;

• Providing training, events, and professional services;

• Marketing our services.

Information we may collect includes:

• Name, address, contact details (email, phone);

• Date of birth;

• Employment and income details;

• Previous rental history;

• Identification documents;

• Financial and payment details;

• Referee and emergency contact details.

Tenancy Applications:

• We only request information permitted under Queensland tenancy law. For example, we may request:

  • Proof of identity (up to two documents);

  • Evidence of financial ability to pay rent (up to two documents);

  • Rental history or housing suitability (up to two documents).

• We do not request: tribunal history, breach notices, bond claims, or transaction-level bank statements.

• Additional personal information may be voluntarily provided by applicants.